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Telecommunications

1. General Situation of Telephone Services

Ministry of Posts and Telecommunications (the MPTC) is a policy-maker and regulator in the field of telecommunications in Cambodia. The MPTC was also an operator of the fixed line network but, in January 2006, separated its telecom operation arm and established a new public enterprise called “Telecom Cambodia”, having provided its own assets equal to US$ 40.3 million and 700 staff members, to provide fixed line service with the 023 prefix. Telecom Cambodia is said to have been instructed by the RGC to list on the Cambodian Stock Exchange in 2012.

Although Cambodian telephone-density has increased in 2008 more than six times as a whole since 2004 as shown in below table, the fixed-line subscribers have been slow to grow. Cambodian telephone-density at the end of 2008 was 30.93 of which 30.61 was occupied by mobile phone subscribers. In other words, 99.0% of all the telephone subscribers use mobile phones.

Telephone Subscribers and Coverage

 

2005

2008

Population

12,824,170

13,395,682

Subscribers Fixed Line

37,590

43,417

Mobile

660,933

4,100,000

Sub-total

698,523

4,143,417

Coverage Fixed Line

0.29

0.32

Mobile

5.15

30.61

Sub-total

5.44

30.93

Source: National Strategic Development Plan Update 2009-2013

http://www.nis.gov.kh/nis/yearbooks/Yearbook06.htm#POPULATION%20AND%20DEMOGRAPHY (for 2004), http://www.nis.gov.kh/index.php/home (for 2008),

http://www.mptc.gov.kh/FileUpload/Magazine%2026.pdf

The total number telephone subscribers grew to 6,447 thousand in 2009. In the “National Strategic Development Plan Update 2009-2013”, MPTC forecasts it will increase to 7,100 thousand in 2010, 7,700 thousand in 2011, 8,300 thousand in 2012 and 8,900 thousand in 2013.

 

2. Telephone Service Providers

In Cambodia, there are three providers of fixed-line telephone service, namely Telecom Cambodia, Camintel and Camshin, but Telecom Cambodia dominates the fixed-line service. The company also operates the connection to international calls.

Currently there are eight providers for mobile phone service and the provider names and service are summarized in below table.

Mobile Telephone Service Providers

Brand Name

Prefix

Operating Company

Cellcard (Mobitel) 012/ 017/ 077/ 078/ 089/ 092/ 095 CamGSM (Royal Group+Millicom International)
Metfone 088/ 097 Viettel (Cambodia) Pte.,Ltd
Smart mobile 010/ 069/ 070/ 086/ 093/ 098 Latelz Co., Ltd
Beeline 066/ 067/ 068/ 090 Sotelco Ltd. (Vimpelcom Group)
Mfone 011/ 061/ 076/ 085/ 099 Mfone Co., Ltd
Hello 015/ 016/ 081/  087 Hello Axiata Co., Ltd
Qb(Cadcomms) 013/ 080/ 083/ 084 Cambodia Advanced Communications Co.Ltd
ExCell 018 GT-Tell (Cambodia) Investment Company Ltd.

Source: CDC Japan Desk

For international calls, all the mobile telephone service providers provide the VoIP service with to most of the destinations in the world. The call rates are rather affordable ranging between US$0.06 to 0.50 per minutes, although the voice quality is not satisfactory yet to some destinations.

3. Internet services

Internet was introduced to Cambodia in 1997 by the MPTC with support from the International Development Research Center (IDRC) of Canada and Telecom Cambodia now runs internet service under the name of CamNet.

Optic fiber was installed with assistance of German KfW in 1999 from Thailand to Vietnam through a route of Poipet – Battambang – Phnom Penh – Bavet. In addition, a loan agreement for “Greater Mekong Telecommunication Backbone Network Project (Cambodia Growth Corridor)” was signed in March 2005 between the Cambodian Government and JBIC and a project to install the total length of 400 km of optic fiber connecting Kampomg Cham, Phnom Penh and Sihanoukville has already started.

As a part of “GMS Information Superhighway” project, 650 kilometers optic fiber cable laying has been completed in July 2009. The optic fiber cable links Cambodia, China, Lao PDR, Myanmar, Vietnam and Thailand. The cable runs from Siem Reap to Kampong Cham, to Memot and then Lao border. At Siem Reap, it links with the existing line which runs from Vietnam border to Thai border. It is said that the optic fiber cable network now covers two thirds of Cambodia.

As of November 2011, there were about 33 ISP licenses issued. “Camnet”, “Online”, “TeleSurf”, “Camintel”, “Metfone”, “CityLink”, “WiCam”, “Clicnet” and “Ezecom” are among them.

The number of internet subscribers was 20,108 in 2008 and 291,413 in 2009 and was estimated to grow to 350,000 in 2010. MPTC projects that it will grow to 400,000 in 2011, 450,000 in 2012 and 500,000 in 2013 in the “National Strategic Development Plan Update 2009-2013”.

4.Postal services

Cambodia Post (C.P.) was established as a public enterprise with state company characteristics by Sub-Decree ##57 (RGC) on Establishment of Cambodia Post as Public Enterprise dated on 21 June 2010. Under the Sub-Decree, it is determined that CP shall be a national operator of the postal sector and shall have the following duties and rights.

  1. to provide services, receive, collect, transport and distribute all postal mail of all types including Express Mail Service (EMS) inside and outside the country;
  2. to sell other materials or products for serving the postal and telecommunications sector;
  3. to operate postal financial and banking services;
  4. to develop a list of charges for postal services for inside and outside Cambodia;
  5. to establish postal offices in the Kingdom of Cambodia;
  6. to obtain rights for the use of postal stamp machines for serving the postal sector;
  7. to cooperate with companies and institutions in the country and abroad in conducting the postal business;
  8. to enter into a loan contract from other resources for further investment with approval from the Ministry of Posts and Telecommunication and the Ministry of Economy and Finance;

The initial capital of C.P. shall be determined by the MPTC and the MEF and the staff of C.P. shall be recruited from officers of the MPTC.

MPTC currently aims to increase the number of postal station and reduce the number of client per station as shown in below table.

Number of Client per Postal Station

Particular

2008

2009

2010

2011

2012

2013

# of Client per Station

161,445

163,932

140,968

125,256

111,286

101,147

Source: NSDP Update 2009 – 2013

 

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